Delivery, warranty, spare parts and returns — the things customers ask us most.
Every Genie appliance is covered by a 1-year parts and labour warranty, honoured locally in Trinidad & Tobago by our own service department. Keep your receipt and the model number from the appliance label — that is all we need to start a claim.
Orders are placed online and prepared for collection or delivery. Once your order is placed we typically have it ready for dispatch within one business day, and you are welcome to collect it from our San Juan warehouse.
Stock levels on the site are being synced with our inventory system. If an item you want shows as unavailable, call us on (868) 674-9191 — we can confirm current availability and let you know when it is back.
Yes. Genuine Genie spare parts — handles, valves, gaskets and more — are kept in stock locally rather than ordered in on request, so repairs do not drag on. Browse them under Parts & Accessories, or call the parts desk on (868) 674-9191 ext. 1570 or 1573.
Contact our service centre on (868) 674-9191 or (868) 235-6298, ext. 1569 / 1109 / 1139, email service@brydenstt.com, or send a request through the Service & Support page. The service department is open Monday to Friday, 8:00 a.m. – 4:15 p.m.
Operating manuals for our pressure cookers, microwaves, upright freezers and pedestal fans are available as PDFs on the Manuals page. If yours is not listed, our service team can send the correct documentation for your model.
As a rough guide, a household of one or two people is usually well served by a smaller unit, three to four people by a mid-size model, and five or more by our largest capacities. The Size Finder on our home page will show you the specific models that fit your household.
Yes, subject to the conditions set out in our Returns and Refunds policy, which covers large appliances, small appliances and as-is items separately. Please read it before arranging a return.
Genie is expanding regionally. For distribution enquiries outside Trinidad & Tobago, contact our Sales Manager, Johnathan Ammon, on (868) 674-9191 ext. 1253 or at jonathan.ammon@brydenstt.com.
Our service team answers the phone Monday to Friday, 8:00 a.m. – 4:15 p.m.
