Returns and Refunds

Last updated: 06/08/2026

We want you to be satisfied with your purchase. This policy explains when you can return an appliance, how refunds are handled, and what your responsibilities are as a customer.

1. Definitions

• Large appliance: refrigerators, freezers, washing machines, dryers, ranges, stoves, dishwashers, air conditioning units, water heaters, and any item requiring installation or two-person handling.
• Small appliance: microwaves, blenders, kettles, toasters, fans, irons, air fryers, and similar portable items.
• Scratch-and-dent / As-Is item: an appliance listed and sold with disclosed cosmetic damage, at a reduced price.

2. Return Windows

The return window is calculated from the date the item is delivered to you or collected by you, not the date of order.

3. Condition Requirements

To be accepted for return, an item must be:

• Unused and uninstalled
• In its original packaging, including all foam, straps, and protective materials
• Complete with all accessories, hoses, cables, remotes, manuals, and warranty cards
• Accompanied by the original invoice or proof of purchase

Installed appliances cannot be returned. Once a large appliance has been plumbed in, hard-wired, gassed, or otherwise installed, it is no longer eligible for return and any subsequent issue will be handled as a warranty claim under Section 6.

4. Return Transport Is The Customer's Responsibility

All returns must be brought back to us by the customer.

The customer is responsible for transporting the item to the Warehouse during business hours, at their own cost and risk. This applies to all returns, including change-of-mind returns, defective items, and incorrect items.

We do not arrange collection, and we do not reimburse transport, courier, or freight costs.

Please note:

• The item must be transported in its original packaging. Damage that occurs during return transport is the customer's responsibility and may result in the return being refused or the refund reduced.
• For large appliances, arrange suitable transport in advance. Appliances such as refrigerators and freezers must be transported upright.
• Bring your invoice with you.

5. Change-of-Mind Returns

If you simply no longer want the item and it meets the conditions in Section 3:

• Large appliances are subject to a restocking fee of 20% of the purchase price.
• Small appliances are subject to a restocking fee of 15% of the purchase price.
• Delivery and installation charges already paid are non-refundable.
• The restocking fee is deducted from your refund.

6. Faulty, Damaged, or Incorrect Items

Damage in transit

Inspect your item at the point of delivery or collection. Any visible damage to the item or its packaging must be noted on the delivery receipt before you sign for it.

Concealed damage or damage not visible until the packaging is opened must be reported to us within 48 hours of delivery, with clear photographs of the item and its packaging. Claims made after 48 hours cannot be accepted.

Defective items

If an appliance is faulty or does not match its description, we will, at our discretion and in the following order:

1. Repair the item, or
2. Replace the item with an identical or comparable unit, or
3. Refund the purchase price where repair and replacement are not practicable.

Manufacturer warranties apply in addition to this policy. Where a fault appears after the return window in Section 2, the item is handled as a warranty claim through A.S. Bryden and Sons (Trinidad) Limited.

Incorrect items

If we have shipped the wrong item, no restocking fee applies and you will receive a full refund or a correct replacement once the item is returned to us in accordance with Section 4.

7. Scratch-and-Dent / As-Is Items

Scratch-and-dent appliances are sold at a reduced price on the basis of disclosed cosmetic damage. Each listing describes and photographs the specific damage present on that unit.

• Cosmetic damage that is described or shown in the listing is excluded from return and refund. These sales are final in respect of the disclosed condition.
• Any functional defect, or any damage not disclosed in the listing, is covered under Section 6.
• Where a manufacturer warranty applies to the unit, it remains in force unless the listing states otherwise.

We encourage customers to inspect scratch-and-dent items in person before accepting delivery.

8. Non-Returnable Items

The following cannot be returned except where faulty:

• Installed large appliances (see Section 3)
• Items sold as clearance or final sale, where clearly marked
• Custom-ordered or special-order appliances
• Items missing original packaging, accessories, or proof of purchase
• Items damaged by misuse, unauthorised repair, incorrect installation, or power surge

9. How to Request a Return

1. Contact us at hardware@brydenstt.com or +1 (868) 674-9191 within the applicable return window, quoting your order number.
2. Describe the reason for return and attach photographs where the item is damaged or faulty.
3. Bring the item to us as set out in Section 4, with your invoice.

10. Refunds

• Refunds are issued once the item has been received and inspected by our team.
• Inspection is normally completed within 3 business days of receipt.
• Approved refunds are processed to the original payment method within 7–14 business days of approval.
• Card refunds may take additional time to appear, depending on your bank.
• Where an item is returned incomplete, damaged in return transit, or outside the stated conditions, we may reduce the refund accordingly or refuse the return. We will notify you before doing so.

Exchanges are available on request in place of a refund, subject to stock availability.

11. Your Statutory Rights

Nothing in this policy limits your rights under the Sale of Goods Act and Consumer Protection and Safety Act of Trinidad and Tobago.

12. Contact Us

• A.S. Bryden and Sons (Trinidad) Limited
• 1 Ibis Avenue, San Juan, Trinidad, W.I.
• hardware@brydenstt.com
• (868) 674-9191
• Business hours: Mon-Fri (8am to 4:30pm)